Update January 28
At all times, KLM prioritizes the safety of passengers and crew in the execution of its operations. Selecting safe and optimal routes is a standard part of our daily practice. Based on the current security situation and operational feasibility, we have decided not to resume our flights to Tel Aviv for the time being.
We are already operating flights again to other destinations in the region, such as Riyadh and Dammam. For Dubai, we expect to restart operations from Friday, January 30.
We continue to monitor the situation closely. As soon as it is safe and responsible to do so, we aim to offer our customers reliable connections again as quickly as possible.
Update January 26
Based on the most recent safety analysis, we have decided to resume operations to Dammam and Riyadh according to the regular schedule starting Tuesday, January 27. Options for Dubai and Tel Aviv are currently being explored. We are closely monitoring the situation.
All passengers who were affected by canceled flights in recent days due to the situation in the Middle East have now been rebooked. Travelers who prefer not to travel anymore may request a refund for their original flight.
Update January 24
Due to the geopolitical situation, KLM is currently avoiding the airspace of Iran, Iraq and Israel as a precaution, as well as the airspace over several countries in the Gulf region. This means that, until further notice, we will not be operating flights to Dubai, Riyadh, Dammam and Tel Aviv.
Passengers whose flight has been canceled have been informed. KLM has decided not to rebook passengers onto flights on 24 or 25 January, as other airlines are also canceling flights to the Middle East. Passengers will be rebooked as soon as possible. Passengers who choose not to travel can request a voucher or a full refund. We continue to monitor the situation.
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Passengers received the following letter from KLM:
{subject} Update: your flight to or from Dammam, Dubai, Riyadh, or Tel Aviv
{CIVILITY} {FST_NAME} {LST_NAME},
We are reaching out to you with an important update about the security situation in the Middle East. Due to safety considerations, KLM has decided to cancel all flights to, from, and via Dubai, Dammam, Riyadh, and Tel Aviv on Friday 23 January, Saturday 24 January, and Sunday 25 January. We are monitoring the situation closely.
Have you already been rebooked? Unfortunately, this may mean that you will need to be rebooked again in the coming days, depending on how the situation develops.
We understand that this is inconvenient and may cause uncertainty. We will, of course, do everything we can to fly you to your destination as quickly as possible.
What should I do if my flight has been canceled?
If your flight has been canceled, we will automatically rebook you onto the first available flight. You can also rebook yourself – we have prepared your rebooking options in the KLM app and in My Trip: https://www.klm.nl/en/trip.
Would you rather not travel anymore? You can request a refund for the original flight: https://www.klm.nl/en/refund.
Connecting flight
Are you missing your connecting flight due to the security situation in the Middle East? We will ensure that you are automatically rebooked on the next available flight. Our ground staff is ready to assist you. Please check your new travel details in My Trip: https://www.klm.nl/en/trip.
Your rights and compensation
For more information on your rights, please visit https://www.klm.nl/en/information/legal/assistance-compensation. Please note that you may be legally entitled to compensation. You can read more about this at https://www.klm.nl/en/information/refund-compensation.
Booked through a travel agency
If your booking was made through a travel agency, please contact your agent directly for assistance with your booking.
Contact us
Do you have questions or need support? We are here for you. Please get in touch with us at: https://www.klm.nl/en/contact.
We understand that our decision is serious and affects your travel plans. However, the safety of our passengers and crew is our top priority. Once again, we apologize for the inconvenience and thank you for your understanding.
Kind regards,
KLM Royal Dutch Airlines
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