Text messages are more effective than paper flyers to help emergency department (ED) patients apply for public benefits programs, like Supplemental Nutrition Assistance Program (SNAP), Property Tax and Rent Rebate Program (PTRR), or Low Income Home Energy Assistance Program (LIHEAP). A quarter of eligible ED patients who received a text message referring them to a public benefits navigator called, and 18% enrolled in at least one benefit. On the other hand, no patients that received the information on paper called or enrolled, according to a study published this month in JAMA Health Forum by researchers at the Perelman School of Medicine at the University of Pennsylvania and Accelerate Health Equity.
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