RIYADH — The Ministry of Commerce announced on Thursday the results of three evaluations covering car dealerships, electrical and electronic appliance dealers and distributors, and online stores.
The ministry explained that these second phases of evaluations aimed to raise the quality of services provided, enhance establishments’ compliance with approved standards, and improve the customer experience.
It clarified that the car dealership evaluation included 24 dealerships and comprised four main criteria: inventory and reservation data, after-sales services, compliance levels, and commitment to protecting consumer rights. This was assessed through 16 indicators, most notably the availability of the most requested vehicles, waiting lists, maintenance duration, and spare parts availability.
The ministry noted that the evaluation of electrical and electronic appliance dealers and distributors included 18 dealerships and distributors and comprised 11 criteria. Key among these were commitment to consumer rights, after-sales and maintenance services, and compliance with consumer reports and complaints. This aims to help consumers make informed purchasing decisions and promote competition among dealerships.
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The ministry indicated that the evaluation of e-commerce stores included 220 online stores, assessed through 10 criteria. Key among these were the store’s registration on the Saudi Business Center platform, the availability of exchange, return, and refund policies, shipping and delivery policies, consumer rights and responsibilities, the mechanism for handling complaints and suggestions, and the prominent presence of a “Contact Us” icon.
The ministry emphasized that the development of the evaluation criteria and indicators was a collaborative effort with consumers and the private sector, represented by national committees, agents, and distributors, with the aim of developing the sectors and addressing the challenges facing consumers.
Last year, the ministry announced the results of the first phase of the three evaluations conducted on agents, distributors, and stores, and continues to publish the results to enhance transparency and empower consumers to make informed decisions based on reliable information and data.
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